Account Health

You can access this section from the left menu Analytics >> Account Health.

In this section, you can view the health status of your seller account on each marketplace.

The summary tabs show an evaluation (good, fair, poor) for the following metrics:

• Defective Orders

• Cancelled Orders

• Shipping Delays

• Customer Service

• On-Time Deliveries

• Valid Tracking

• Response Times

• Return Dissatisfaction

• Product Authenticity

• Product Safety

• Listing Policies

• Intellectual Property

By clicking the 'details' button, you can see detailed metrics with their respective scores related to:

• Defective Orders

  • Defective Orders

  • Negative Feedback

  • A-Z Refunds

  • Chargebacks

• Customer Experience

  • Shipping Delays

  • Orders Cancelled Before Shipment

  • Return Rate

• Shipment Tracking

  • Valid Tracking

  • On-Time Deliveries

• Response Times

  • Average Response Time

  • Response Status

• Customer Service Dissatisfaction

  • Customer Service Dissatisfaction

• Return Dissatisfaction

  • Return Dissatisfaction

  • Negative Feedback Returns

  • Late Responses

  • Invalid Rejection