# Account Health

You can access this section from the left menu [**Analytics >> Account Health**](https://app.zonwizard.com/analytics/account-health/).

In this section, you can view the health status of your seller account on each marketplace.

![](https://1934063593-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FB1lh8K0245IRSswKNrdg%2Fuploads%2FVE4r6klL5oJ7mOpRb1oO%2Fana_health.png?alt=media\&token=278f2da7-e52d-4931-b283-c5d3b472ed05)

The summary tabs show an evaluation (good, fair, poor) for the following metrics:

* **Defective Orders**
* **Cancelled Orders**
* **Shipping Delays**
* **Customer Service**
* **On-Time Deliveries**
* **Valid Tracking**
* **Response Times**
* **Return Dissatisfaction**
* **Product Authenticity**
* **Product Safety**
* **Listing Policies**
* **Intellectual Property**

By clicking the **'details'** button, you can see detailed metrics with their respective scores related to:

* **Defective Orders**
  * Defective Orders
  * Negative Feedback
  * A-Z Refunds
  * Chargebacks
* **Customer Experience**
  * Shipping Delays
  * Orders Cancelled Before Shipment
  * Return Rate
* **Shipment Tracking**
  * Valid Tracking
  * On-Time Deliveries
* **Response Times**
  * Average Response Time
  * Response Status
* **Customer Service Dissatisfaction**
  * Customer Service Dissatisfaction
* **Return Dissatisfaction**
  * Return Dissatisfaction
  * Negative Feedback Returns
  * Late Responses
  * Invalid Rejection