> For the complete documentation index, see [llms.txt](https://docs.zonwizard.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zonwizard.com/inventory/account-health.md).

# Account Health

You can access this section from the left menu [**Analytics >> Account Health**](https://app.zonwizard.com/analytics/account-health/).

In this section, you can view the health status of your seller account on each marketplace.

![](/files/pPqg4o1TDqrVwImC5wu1)

The summary tabs show an evaluation (good, fair, poor) for the following metrics:

* **Defective Orders**
* **Cancelled Orders**
* **Shipping Delays**
* **Customer Service**
* **On-Time Deliveries**
* **Valid Tracking**
* **Response Times**
* **Return Dissatisfaction**
* **Product Authenticity**
* **Product Safety**
* **Listing Policies**
* **Intellectual Property**

By clicking the **'details'** button, you can see detailed metrics with their respective scores related to:

* **Defective Orders**
  * Defective Orders
  * Negative Feedback
  * A-Z Refunds
  * Chargebacks
* **Customer Experience**
  * Shipping Delays
  * Orders Cancelled Before Shipment
  * Return Rate
* **Shipment Tracking**
  * Valid Tracking
  * On-Time Deliveries
* **Response Times**
  * Average Response Time
  * Response Status
* **Customer Service Dissatisfaction**
  * Customer Service Dissatisfaction
* **Return Dissatisfaction**
  * Return Dissatisfaction
  * Negative Feedback Returns
  * Late Responses
  * Invalid Rejection