Account Health
You can access this section from the left menu Analytics >> Account Health.
In this section, you can view the health status of your seller account on each marketplace.
The summary tabs show an evaluation (good, fair, poor) for the following metrics:
Defective Orders
Cancelled Orders
Shipping Delays
Customer Service
On-Time Deliveries
Valid Tracking
Response Times
Return Dissatisfaction
Product Authenticity
Product Safety
Listing Policies
Intellectual Property
By clicking the 'details' button, you can see detailed metrics with their respective scores related to:
Defective Orders
Defective Orders
Negative Feedback
A-Z Refunds
Chargebacks
Customer Experience
Shipping Delays
Orders Cancelled Before Shipment
Return Rate
Shipment Tracking
Valid Tracking
On-Time Deliveries
Response Times
Average Response Time
Response Status
Customer Service Dissatisfaction
Customer Service Dissatisfaction
Return Dissatisfaction
Return Dissatisfaction
Negative Feedback Returns
Late Responses
Invalid Rejection
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