Customers

You can access this section from the left menu Profit>> Customers.

In this section, you can view the list of your customers and explore their purchasing habits with details such as:

• Customer : country and e-mail ( Amazon messaging alias )

• Platform

• Blacklisted

• Business Customer

• Number of Orders (in the selected time period)

• Refunds (in the selected time period)

• Refund rate (in the selected time period)

• Total purchase (in the selected time period)

• Date

• Order ID

• Purchased Products

Expand or Collapse View of Individual Orders by Customer

By clicking the icon in the top right, you can expand the view of orders or returns received by a single customer in the selected time period.

Sort

The table can be sorted by metrics in ascending or descending order. To sort the table, click on the column header.

Sort the table by decreasing return percentage to quickly identify customers who made the most returns in the selected time period.

Column Customization

Using the side filter panel, you can select or hide the columns you want to display based on your preferences.

Reset columns

To reset the column sorting, click the "reset columns" icon on the sidebar and confirm the operation by clicking the blue "reset columns" button.

Search Customers

You can use the search field in the top bar to find customers in the list.

You can search by :

• Order number

• Order date

• ASIN

• SKU

• Short name ( user-assigned )

Filter Customers

Using the selection bar, you can choose to view customers belonging to the following types:

• Amazon or other Platforms

• Company: Business customers

• Customer Refund: Customers who have made a return. The system automatically sorts the results based on the number of returns made, allowing you to easily identify customers with a high return frequency.

• Blacklisted: Customers added to the blacklist for review requests

Customer Reports

By accessing the section Profit>> Customers and clicking the download button, you can download a CSV or XLS report on customers.

If the selection bar filters are active, the report will contain only the corresponding customers.

The customer report contains the following information:

• Customer Identifier

• Customer's Country

• Number of Orders

• Number of Returns

• Returns %

• Total Purchases

• Blacklisted

• Business Customer

Customer Details

You can access this section from the left menu Profit>> Customers >> click on the Customer.

customer details

In this section, you can see all the details regarding a specific customer.

• Notes: To remember useful information about the customer, you can enter notes in the text field.

• Country

• City

• Email (Amazon messaging alias)

• Blacklist: If you do not want to send automatic review requests to this customer, activate the switch to add them to the blacklist.

• Number of Orders / Returns

• Lifetime Value

• Order / Return History

• Purchased Products