Customers
You can access this section from the left menu Analytics >> Customers.
In this section, you can view the list of your customers and explore their purchasing habits with details such as:
Customer's Country
Email (Amazon messaging alias)
Notes (user-added)
Billing Information
Number of Orders/Returns
Lifetime Value
Last Received Order
Purchased Products
Search Customers
You can use the search field in the top bar to find customers in the list.
You can search by:
Order Number
Promotion ID
Short Name (assigned by the user)
SKU
ASIN
Brand
Category
Filter Customers
Using the selection bar, you can choose to view customers belonging to the following types:
Amazon
eBay
Business: Business customers
Customer Refund: Customers who have made a return
Blacklisted: Customers added to the blacklist for review requests
Using the marketplace selection button, you can choose to display only customers related to a specific marketplace.
Customer Reports
By accessing the section Analytics >> Customers and clicking the download button, you can download a report on customers.
If the selection bar filters are active, the report will contain only the corresponding customers.
The customer report contains the following information:
Customer Identifier
Customer's Country
Number of Orders
Number of Returns
Total Purchases
Last Order (date and number)
Blacklisted
Customer Details
You can access this section from the left menu Analytics >> Customers >> click on the Customer.
In this section, you can see all the details regarding a specific customer.
Notes: To remember useful information about the customer, you can enter notes in the text field.
Country
City
Email (Amazon messaging alias)
Blacklist: If you do not want to send automatic review requests to this customer, activate the switch to add them to the blacklist.
Number of Orders / Returns
Lifetime Value
Order / Return History
Purchased Products
Last updated
