Customers

You can access this section from the left menu Analytics >> Customers.

In this section, you can view the list of your customers and explore their purchasing habits with details such as:

  • Customer's Country

  • Email (Amazon messaging alias)

  • Notes (user-added)

  • Billing Information

  • Number of Orders/Returns

  • Lifetime Value

  • Last Received Order

  • Purchased Products

customer list

Search Customers

You can use the search field in the top bar to find customers in the list.

customer search

You can search by:

Filter Customers

Using the selection bar, you can choose to view customers belonging to the following types:

  • Amazon

  • eBay

  • Business: Business customers

  • Customer Refund: Customers who have made a return

  • Blacklisted: Customers added to the blacklist for review requests

customer filter

Using the marketplace selection button, you can choose to display only customers related to a specific marketplace.

filter customers by marketplace

Customer Reports

By accessing the section Analytics >> Customers and clicking the download button, you can download a report on customers.

If the selection bar filters are active, the report will contain only the corresponding customers.

download customer report

The customer report contains the following information:

  • Customer Identifier

  • Customer's Country

  • Number of Orders

  • Number of Returns

  • Total Purchases

  • Last Order (date and number)

  • Blacklisted

Customer Details

You can access this section from the left menu Analytics >> Customers >> click on the Customer.

customer details

In this section, you can see all the details regarding a specific customer.

  • Notes: To remember useful information about the customer, you can enter notes in the text field.

  • Country

  • City

  • Email (Amazon messaging alias)

  • Blacklist: If you do not want to send automatic review requests to this customer, activate the switch to add them to the blacklist.

  • Number of Orders / Returns

  • Lifetime Value

  • Order / Return History

  • Purchased Products

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