Orders

In this section, you can view information about individual orders:

Purchase date
Return date (if present)
Promotion applied (if present)
Product and quantity
Customer location
Status of review request
Revenue breakdown
Cost breakdown
Profit
Margin

You can access this section from the left menu Profit >> Orders

Order Link

By clicking on the order number, you can directly access the order page on the marketplace (Seller Central | eBay)

Revenue / Cost Breakdown

By clicking on the "+" icon next to the revenue and cost amounts, you can see the detailed breakdown.

In case of a return, the product cost is reversed only if the product is returned by the customer and returned to the inventory in a "sellable" condition. If the product is "unsellable", the product cost remains part of the order costs.

Search Orders

Using the search field in the top bar, you can locate orders in the list.

You can search by:

Order number
Promotion ID
Date
Product
- Short name (user-assigned)
- SKU
- ASIN
- Brand
- Category

Filter Orders

Using the selection bar, you can choose to view orders belonging to the following types:

Amazon or eBay
Refund: orders that have had a return
Promo: orders that have been on promotion
FBA or FBM: orders shipped with Amazon or seller logistics

Using the marketplace selection button, you can choose to view orders related to a specific marketplace only.

Review Requests

In the section Profit >> Orders, you can view and manage operations for Amazon order review requests.

To activate automatic sending of review requests for all Amazon orders, go to the section Profit >> Reviews & Feedback.

Possible states for review requests are:

Sent: the review request has been sent
Scheduled: the request will be sent X days after the order delivery. X is a number defined by the user in the settings
Scheduled pending: to send the request, the software must first detect the estimated delivery date and the customer information
Blocked: the request can be blocked if there is a return or if the customer is blacklisted
Not scheduled: the review for this order will not be automatically sent by the system

Manual Operations

By clicking on the state icon, a dropdown menu will appear showing a series of manual operations that vary according to the order status:

Send review request now: send the review request at this moment regardless of scheduling. This operation is possible only if at least 5 days have passed since delivery, if there is no return, and if the customer is not blacklisted.
Schedule: activate scheduling. The review request will be sent according to the user's settings.
Remove schedule: disable scheduling. The review request will not be sent automatically.
Block review request: set a block that prevents the review request from being sent for this order only.
Add customer to blacklist: block review sending for this order and all orders made by this customer.
Remove customer from blacklist: remove the review request block for all orders of this customer.