Orders
Last updated
Last updated
In this section, you can view information about individual orders:
Purchase date
Return date (if present)
Promotion applied (if present)
Product and quantity
Customer location
Status of review request
Revenue breakdown
Cost breakdown
Profit
Margin
You can access this section from the left menu Profit >> Orders
By clicking on the order number, you can directly access the order page on the marketplace (Seller Central | eBay)
By clicking on the "+" icon next to the revenue and cost amounts, you can see the detailed breakdown.
In case of a return, the product cost is reversed only if the product is returned by the customer and returned to the inventory in a "sellable" condition. If the product is "unsellable", the product cost remains part of the order costs.
Using the search field in the top bar, you can locate orders in the list.
You can search by:
Order number
Promotion ID
Date
Product
Short name (user-assigned)
SKU
ASIN
Brand
Category
Using the selection bar, you can choose to view orders belonging to the following types:
Amazon or eBay
Refund: orders that have had a return
Promo: orders that have been on promotion
FBA or FBM: orders shipped with Amazon or seller logistics
Using the marketplace selection button, you can choose to view orders related to a specific marketplace only.
In the section Profit >> Orders, you can view and manage operations for Amazon order review requests.
To activate automatic sending of review requests for all Amazon orders, go to the section Profit >> Reviews & Feedback.
Possible states for review requests are:
Sent: the review request has been sent
Scheduled: the request will be sent X days after the order delivery. X is a number defined by the user in the settings
Scheduled pending: to send the request, the software must first detect the estimated delivery date and the customer information
Blocked: the request can be blocked if there is a return or if the customer is blacklisted
Not scheduled: the review for this order will not be automatically sent by the system
By clicking on the state icon, a dropdown menu will appear showing a series of manual operations that vary according to the order status:
Send review request now: send the review request at this moment regardless of scheduling. This operation is possible only if at least 5 days have passed since delivery, if there is no return, and if the customer is not blacklisted.
Schedule: activate scheduling. The review request will be sent according to the user's settings.
Remove schedule: disable scheduling. The review request will not be sent automatically.
Block review request: set a block that prevents the review request from being sent for this order only.
Add customer to blacklist: block review sending for this order and all orders made by this customer.
Remove customer from blacklist: remove the review request block for all orders of this customer.
Accessing the section Profit >> Orders and clicking the download button allows you to download an orders report.
If the selection bar filters are active, the report will contain only matching orders.
The orders report contains the following information:
Order No.
Date
ASIN
SKU
Short Name
Brand
Category
Quantity
Currency
Product Price
Product VAT
Promotions
Shipping Price
Shipping VAT
Shipping Promo
Gift Wrap Price
Gift Wrap VAT
Country (of the customer)
FBA
Marketplace
COGS (Cost of Goods Sold)
Referral Fee
Closing Fee
Logistics Fee
FBA Shipping Reversal
Shipping Cost (only for FBM orders)
Promotion IDs
Return Date
Return
Refunded Promos
Reversed Fees
Withheld Fees
VAT
Profit
Margin
