> For the complete documentation index, see [llms.txt](https://docs.zonwizard.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zonwizard.com/profit/orders.md).
# Orders
In this section, you can view information about individual orders:
* **Purchase date or return date**
* **Marketplace**
* **logistic FBA or FBM**
* **Order ID number**
* **Promotion applied (if present)**
* **Customer**
* **Status of review request**
* **Picture**
* **Item ( SKU, ASIN or short name)**
* **Ordered units**
* **Refunded units**
* **Revenue**
* **Costs**
* **Profit**
* **Margin %**
* **Actions column**
You can access this section from the left menu [**Profit >> Orders**](https://app.zonwizard.com/profit/orders/)
The **total data** is shown at the bottom of the last row of the table.
#### Order Link
By clicking on the order number, you can directly access the order page on the marketplace (Seller Central | eBay)
#### Revenue / Cost Breakdown
By clicking on the **"+"** icon next to the revenue and cost amounts, you can see the detailed breakdown.
{% hint style="info" %}
In case of a return, the product cost is reversed only if the product is returned by the customer and returned to the inventory in a **"sellable"** condition. If the product is **"unsellable"**, the product cost remains part of the order costs.
{% endhint %}
## Search Orders
Using the search field in the top bar, you can locate orders in the list.
You can search by:
* **Order number**
* **Promotion ID**
* **Date**
* **Product**
* **Short name (user-assigned)**
* **SKU**
* **ASIN**
## Filter Orders
Using the selection bar, you can choose to view orders belonging to the following types:
* **Amazon, eBay, Shopify ot other platforms**
* **FBA or FBM:** orders shipped with Amazon or seller logistics
* **Refund:** orders that have had a return
* **Promo:** orders that have been on promotion
* **Low Margin**: orders with a low margin percentage
### Expand or Collapse View
By clicking on the icon in the upper-right corner, y**ou can expand the view of the products sold** in each individual order, allowing you to view specific data on the quantities and associated costs and revenues.
## Review Requests
In the section[ **Profit >> Orders**](https://app.zonwizard.com/profit/orders/), you can view and manage operations for Amazon order review requests.
{% hint style="info" %}
To activate automatic sending of review requests for all Amazon orders, go to the section [**Profit >> Reviews & Feedback**](https://app.zonwizard.com/profit/reviews/).
{% endhint %}
Possible states for review requests are:
* **Sent:** the review request has been sent
* **Scheduled**: the request will be sent X days after the order delivery. X is a number defined by the user in the settings
* **Scheduled pending**: to send the request, the software must first detect the estimated delivery date and the customer information
* **Blocked**: the request can be blocked if there is a return or if the customer is blacklisted
* **Not scheduled**: the review for this order will not be automatically sent by the system
### Manual Operations
**Actions column**
In the **Actions** column, you can perform a series of manual actions that vary based on the order status:
* ➡️ **Send review now**: Send the review request now, regardless of the schedule. This action is only possible if at least 5 days have passed since delivery, if there are no returns, and if the customer is not blacklisted.
* 🔒 **Block review request**: Set a block that prevents review requests from being sent for this order only.
* 🚫 **Blacklist customer**: Block review submissions for this order and all orders placed by this customer.
**Customer column**
Clicking on the customer icon will take you directly to the details of the section. [PROFIT - CUSTOMERS](https://app.zonwizard.com/profit/customer-list/)
### Column customization
Using the **side filter panel**, you can select or hide the columns you want to display based on your preferences.
### Reset columns
To **reset the column sorting**, click the **"reset columns" icon** on the side and confirm the operation by clicking the blue "reset columns" button.
### Sort
The table can be **sorted** by metrics in ascending or descending order. To sort the table, click on the column header.
{% hint style="info" %}
Sort the table by decreasing margin or profit to quickly identify products with unsatisfactory results.
{% endhint %}
## Orders Report
Accessing the section [**Profit >> Orders**](https://app.zonwizard.com/profit/orders/) and clicking the download button allows you to download a CSV or XLS orders report.
If the **selection bar filters** are active, the report will contain only matching orders.
The orders report contains the following information:
* **Order No.**
* **Date**
* **Item**
* **ASIN**
* **Short Name**
* **Ordered units**
* **Currency**
* **Item Price**
* **Discount**
* **Item Vat**
* **Shipping price**
* **Ship. Discount**
* **Shipping Vat**
* **Gift wrap price**
* **Gift wrap Vat**
* **Customer**
* **Fulfillment**
* **Market**
* **Products costs**
* **Referral fee**
* **Closing fee**
* **Fulfillment fee**
* **Digital service fees**
* **Shipping Chargeback**
* **Shipment cost**
* **Promotions**
* **Refund date**
* **Refund**
* **Reimbursed promo**
* **Reimbursed fees**
* **Retained fees**
* **Total other costs**
* **VAT**
* **Profit**
* **Margin**
