Orders
In this section, you can view information about individual orders:
Purchase date or return date
Marketplace
logistic FBA or FBM
Order ID number
Promotion applied (if present)
Customer
Status of review request
Picture
Item ( SKU, ASIN or short name)
Ordered units
Refunded units
Revenue
Costs
Profit
Margin %
Actions column
You can access this section from the left menu Profit >> Orders
The total data is shown at the bottom of the last row of the table.
Order Link
By clicking on the order number, you can directly access the order page on the marketplace (Seller Central | eBay)
Revenue / Cost Breakdown
By clicking on the "+" icon next to the revenue and cost amounts, you can see the detailed breakdown.
In case of a return, the product cost is reversed only if the product is returned by the customer and returned to the inventory in a "sellable" condition. If the product is "unsellable", the product cost remains part of the order costs.
Search Orders
Using the search field in the top bar, you can locate orders in the list.
You can search by:
Order number
Promotion ID
Date
Product
Short name (user-assigned)
SKU
ASIN
Filter Orders
Using the selection bar, you can choose to view orders belonging to the following types:
Amazon, eBay, Shopify ot other platforms
FBA or FBM: orders shipped with Amazon or seller logistics
Refund: orders that have had a return
Promo: orders that have been on promotion
Low Margin: orders with a low margin percentage
Expand or Collapse View
By clicking on the icon in the upper-right corner, you can expand the view of the products sold in each individual order, allowing you to view specific data on the quantities and associated costs and revenues.
Review Requests
In the section Profit >> Orders, you can view and manage operations for Amazon order review requests.
To activate automatic sending of review requests for all Amazon orders, go to the section Profit >> Reviews & Feedback.
Possible states for review requests are:
Sent: the review request has been sent
Scheduled: the request will be sent X days after the order delivery. X is a number defined by the user in the settings
Scheduled pending: to send the request, the software must first detect the estimated delivery date and the customer information
Blocked: the request can be blocked if there is a return or if the customer is blacklisted
Not scheduled: the review for this order will not be automatically sent by the system
Manual Operations
Actions column
In the Actions column, you can perform a series of manual actions that vary based on the order status:
➡️ Send review now: Send the review request now, regardless of the schedule. This action is only possible if at least 5 days have passed since delivery, if there are no returns, and if the customer is not blacklisted.
🔒 Block review request: Set a block that prevents review requests from being sent for this order only.
🚫 Blacklist customer: Block review submissions for this order and all orders placed by this customer.
Customer column
Clicking on the customer icon will take you directly to the details of the section. PROFIT - CUSTOMERS
Column customization
Using the side filter panel, you can select or hide the columns you want to display based on your preferences.
Reset columns
To reset the column sorting, click the "reset columns" icon on the side and confirm the operation by clicking the blue "reset columns" button.
Sort
The table can be sorted by metrics in ascending or descending order. To sort the table, click on the column header.
Sort the table by decreasing margin or profit to quickly identify products with unsatisfactory results.
Orders Report
Accessing the section Profit >> Orders and clicking the download button allows you to download a CSV or XLS orders report.
If the selection bar filters are active, the report will contain only matching orders.
The orders report contains the following information:
Order No.
Date
Item
ASIN
Short Name
Ordered units
Currency
Item Price
Discount
Item Vat
Shipping price
Ship. Discount
Shipping Vat
Gift wrap price
Gift wrap Vat
Customer
Fulfillment
Market
Products costs
Referral fee
Closing fee
Fulfillment fee
Digital service fees
Shipping Chargeback
Shipment cost
Promotions
Refund date
Refund
Reimbursed promo
Reimbursed fees
Retained fees
Total other costs
VAT
Profit
Margin
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